StudyCrestStudyCrest Support
Need help? Email [email protected] and we'll get back to you, usually within two working days. Tell us which device you're using (iPad, iPhone, Mac or the web) and what happened.
Common questions
How do I cancel StudyCrest Pro or Max?
It depends where you subscribed. If you subscribed in the App Store: on your iPad or iPhone, open Settings → your name → Subscriptions → StudyCrest; on a Mac, open the App Store → your name → Account Settings → Subscriptions. If you subscribed on the website: open StudyCrest on the web → Settings → Manage subscription. Deleting the app doesn't cancel either.
What's the difference between Pro and Max?
Both include marking, checks as you write, practice, the Test Predictor, the AI checker and the rewrite tool. Pro includes 40 Deep checks a week, using our most thorough AI. After that, checks keep working as Quick checks, using a faster AI, until your Deep checks come back on Monday. Max includes unlimited Deep checks, within a daily fair-use limit. Settings shows how many Deep checks you have left this week.
How do I move from Pro to Max?
If you subscribed in the App Store: in StudyCrest, open Settings → Unlimited Deep checks with StudyCrest Max. If you subscribed on the website: open StudyCrest on the web → Settings → Unlimited Deep checks with StudyCrest Max. Either way, Max starts straight away, and the unused part of your Pro subscription is refunded or credited.
I paid but StudyCrest still shows the free plan.
In the app, open Settings → Restore purchases, making sure you're signed in with the same Apple account you paid with. On the web, open Settings → Check my subscription. Make sure you're signed in to the same StudyCrest account you subscribed with.
How do I get a refund?
For App Store subscriptions, Apple handles payments, so refunds are requested through Apple at reportaproblem.apple.com. For subscriptions bought on the website, email us.
My notes aren't showing on my other device.
Check you're signed in to the same StudyCrest account on both devices and that both are online. Settings shows when your notes last synced, and Sync now syncs straight away. Big pictures and scanned PDFs can take a minute to arrive.
Can I use StudyCrest on a computer?
Yes. Open app.studycrest.app in Chrome, Safari, Edge or Firefox and sign in. Your notes are the same as on your iPad and iPhone.
The AI isn't checking my work.
Check that AI checking is allowed in Settings, that you're online, and that you haven't used up this week's free AI requests. They reset each Monday. On Pro, once this week's Deep checks are used, checks keep working as Quick checks, but marking, the AI checker, the rewrite tool and new predicted tests wait until Monday.
I forgot my password.
On the sign-in screen, tap Forgot password and we'll email you a link to reset it.
How do I delete my account?
In StudyCrest, go to Settings → Delete account. Our Privacy Policy explains what's deleted.
I'm a parent. How do I stop the weekly reports?
Use the stop link at the bottom of any report email, or ask your child to turn reports off in Settings. You can also email us.